Privacy Policy
Last updated: April 23, 2025

Celestix ("we", "our", or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://celestix.ai, use our services, or otherwise interact with us — in compliance with applicable laws, including the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).

1. Information We Collect

We may collect the following types of data:

• Personal Information: name, email, phone number, company, role, etc.
• Usage Data: browser type, IP address, device ID, pages visited, time spent.
• Communication Data: inquiries via forms, emails, or support chats.
• Cookies and Tracking Technologies: see section 6.

We may collect this information directly from you or automatically via our website.

2. Legal Bases for Processing (GDPR)

For individuals in the European Economic Area (EEA), our processing of personal data is based on:

• Consent — for sending marketing emails, cookies, etc.
• Performance of a contract — to provide you with our services.
• Legitimate interests — such as improving the platform or preventing fraud.
• Legal obligations — where processing is necessary to comply with the law.

3. How We Use Your Information

We use collected data to:

• Provide, maintain, and improve our services.
• Personalize user experience and automate communications.
• Respond to inquiries and provide support.
• Send newsletters or product updates (with your consent).
• Comply with laws and defend our legal rights.

4. Sharing Your Information

We do not sell your personal data. We may share it with:

• Third-party service providers (e.g., hosting, analytics, email delivery).
• Authorities or legal entities if required by law or subpoena.
• Partners or affiliates, but only if relevant and with notice.

5. International Data Transfers

Your data may be stored or processed on servers located in the United States or other jurisdictions where we or our service providers operate. If you are located outside the U.S., your data may be transferred to, and maintained on, servers in the U.S. or other countries that may not have equivalent data protection laws.

We use safeguards like Standard Contractual Clauses (SCCs) or obtain explicit consent where required to protect your data during international transfers.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Analyze usage and traffic (e.g., Google Analytics).
• Provide functionality (e.g., language preferences).
• Enable marketing and remarketing (e.g., via Meta Pixel or Google Ads).

We provide a cookie banner on our website to allow users to opt-in or manage preferences before non-essential cookies are set. Learn more in our Cookie Policy.

7. Your Rights (CCPA & GDPR)

You may have the right to:

• Access your data
• Request correction or deletion
• Withdraw consent at any time
• Object to processing
• Request data portability
• File a complaint with your Data Protection Authority (EU)

To exercise these rights, contact us at privacy@celestix.ai. We will respond within 30 days as required by law.

8. Data Security

We follow industry best practices to secure your data, including encryption, access controls, and secure hosting environments.

9. Data Retention

We retain personal data only as long as necessary for the purposes outlined above, or as required by law.

10. Children's Privacy

Our services are not intended for users under the age of 13 (or under 16 in the EEA). We do not knowingly collect data from minors.

11. Updates to This Policy

We may update this policy from time to time. When we do, we'll revise the "last updated" date and post the new version on this page.

12. Contact

If you have questions about this Privacy Policy, contact us at:

Celestix
Email: privacy@celestix.ai
Website: https://celestix.ai